Worst experience ever

I have never in my life been dealing with such *********** people! 1.No communication form them. 2.Logged a call to say there is a problem after my Vitality benefits got incorrectly cancelled. 3.No communication again. 4.I had to call them, drive to Tygervalley, call again. 5.Still no communication. 6. Vitality got reinstated. 7.Now I get a call to say you owe us the full amount outstanding for a month. After ups****ing their staff on how to read the notes on the system, she then advise ok its the discounted amount due of R225 pp thus R450 not R1800. 8.This morning the branch advise me I owe R1800!!! 9.I have never ever seen such incompetence, no communication, now interaction and no one willing to take ownership to sort this out!