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Nokukhanya A

1 reviews | Active since Jun 2013

07 Sept 2016, 05:16

Worst experience at Virgin Active Bloemfontein

<p>This morning as usual I came into Virgin active Bloemfontein, little did I know that Cheris would make me start my day on such a bad note. I forgot my card at home and as usual when that rare occasion happens I told the person helping me. She made me wait on the side for almost 15 mins so that people with cards can pass and the line wouldn't end. In the past I would be allowed through as that process is actually not long. Her rudeness made things worse</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Sept 2016, 14:58
Official

Thank you for taking the time to detail the unpleasant experience you had this morning. This is definitely not the Virgin way of doing things. Please accept my sincere apologies on behalf of the team at Virgin Active Bloemfontein. Our club general manager will be in touch with you shortly.
Regards,
Dave