Worst Customer Service Ever - Never to be repeated!!

I registered at Virgin Active WaterStone last year September. I have not been to the club since November 2018 and i think i visited the club like times ever since i registered. My job requires me to travel most of the time . I requested to cancel my 2 year contract and i am supposed to pay 40% of the 20 months that are left which is roughly R2600. They sweet talk you to getting into a contract but they do not disclose the Cancellation issue. Only later when you read the email that they send you.

So today i called the Virgin Active call center and they told me to speak to the managers at Water Stone where i registered to assist me with the cancellation. I spoke to the Admin people and i was so frustrated to hear the response. This guy said cheerfully and i quote ,

"It's your own problem that you not coming gym, the company will continue debiting your account as normal".

I mean is that being helpful, and whoever i spoke to today one of the managers at Water Stone ( Bernal or Echoed), you are a heartless person and i do not know why they employ such people. To conclude my story, so regardless of what i do, Virgin Active will continue taking my money until the contract ends or unless i pay R 2 600 to them just for saying thank you.