Worst customer service and refusal to take responsibility for mistakes

<p>On the day I joined, the sales consultants at Virgin Active Lonehill ran my card through multiple card machines as they were having network issues, the joining fee of R1865 came off of my account twice. After 10 weeks of being ignored, told that I am wrong and standing in queues to get letters from the bank confirming that I was charged twice and not refunded, Virgin Active have told me that they cannot find the money and they refuse to take responsibility for this issue. They have told me to get the bank to reverse one of the transactions, but they refuse to pay the bank charges associated with reversing the transaction. This has been the worst customer service I have ever experienced; as all the times I was told that someone would call/email I had to follow up after up to a week of no communication. This is why it has taken 10 weeks to get to this point. The worst part is the fact that I am now trapped in a 1-year contract with people who have not only taken money from me without my consent, but have strung me along for 10 weeks and shown me nothing but disrespect through-out the whole ordeal. I no longer have any faith in Virgin Active as a brand and I would not recommend them to anyone.</p>