WORST CUSTOMER SERVICE

WORST CUSTOMER SERVICE BY FAR

I CALLED IN 3 TIMES TO THE VIRGIN ACTIVE CUSTOMER SERVICE. 1. I EMAILED A SALES CONSULTANT TO COFIRM IF MY ACCOUNT IS ACTIVE 2 DAYS AGO NO RESPONSE.

2. I CALLED IN THE CUSTOMER CARE LINE I SPOKE TO A CONSULTANT THE SYSTEM WAS OFFLINE, DID NOT RETURN MY CALL.

3. I CALLED CUSTOMER SERVICE AGAIN LATER IN THE AFTERNOON THEY WERE BACK ONLINE BUT TRANSFERRED ME TO ACCOUNTS WHERE I WAITED 10 MINS ON THE UNTIL IT DROPPED.

THIS IS THE WORST BRAND BY FAR IF CUSTOMERS GET TREATED IN THIS MANNER.

I WILL NEVER ENCOURAGE NO - ONE TO THE GYM AT VIRGIN ACTIVE.

I WILL DEFINITELY POST THIS ON ALL MY MEDIA PLATFORMS.