Worst client service ever

I am extremely dissapointed in the service that I am receiving from Virgin Active Mitchell's Plain. Last year my husband and I signed up for membership. I told the sales consultant that I wanted to start 1 July 2021 as my vitality access would be activated by then. Somehow this guy convinced us to join a few day prior and pay the public access to get immediate access into the gym. He then stated that once my Vitality activate, we would get the full refund of the public access money paid into my account shortly after the the activation fee for the Vitality has been paid. After a whole back and forth, I only received my money back April 2022. Bad? Its about to get worse. My Vitality cancelled as I cancelled my medical aid, thinking that I would go back to paying R370 per person. Nobody told me that I will.be paying R460 per month for myself and my husband. I called the branch. I went in numerous times. The sales Manager is never there. I was promised a call back numerous time. I am.at my witsend and do not know what to do anymore. Clearly you do not care about your clients. You only care about the debit order going off.