Worse response time ever

To whom it may concern<br> <br> I contacted Noreen in regards to a refund on a booster pack because i signed up with a personal trainer and didn't want the booster pack. She then gave me the run around never being available, speaking to Shakira and Arthur NEVER reverting back to me with feedback.<br> <br> I feel this is poor service especially seeing that i'm a member for more than a year already.<br> <br> I hope she gets taken to task and realize that she delivers BAD customer service. I now feel i'd like to change to a different Virgin Active due to her.<br> <br> I hope this matter gets sorted.