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angelique J
1 reviews | Active since Feb 2012
19 Feb 2015, 20:53
Worse PERSONAL TRAINER
Absolutely disappointed with the service of Simon Mahlangu. Paid for my personal training sessions upfront. When it came to my session , he would train others in my session. Impossible to get hold of him when I requested for my money back. I called and sent many messages. He only called after I complained to the gym manager. He then short paid me when he refunded me alost a month later. Thank you Simon Mahlangu, because of you I left Virgin Active Fearie Glen. you put me completely off .
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Virgin Active South Africa's replyOfficial
20 Feb 2015, 11:14Hello liccy,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the experience you have encountered with Simon.
As discussed, I have escalated your concern to senior management and you will be contacted shortly to resolve.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the experience you have encountered with Simon.
As discussed, I have escalated your concern to senior management and you will be contacted shortly to resolve.
Kindest regards
Robyn
Virgin Active South Africa's reply20 Feb 2015, 11:14
Official
Hello liccy,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the experience you have encountered with Simon.
As discussed, I have escalated your concern to senior management and you will be contacted shortly to resolve.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the experience you have encountered with Simon.
As discussed, I have escalated your concern to senior management and you will be contacted shortly to resolve.
Kindest regards
Robyn