Worse customer service - Charged twice

Hi! I am very frustrated at your service. I have contacted VA since 2 weeks now and no one has been able to help me with this issue. I recently got Momentum Multiply and got a new ID. I used my old ID (PASSPORT) to join VA years ago but now VA has charged me twice for Nov because I apparently have two membership because of my two IDs. This is a joke!!!

They are easy to take our money but can't f%$#%^ fix a simple issue!