JK
John K

1 reviews | Active since Jan 2013

02 Oct 2015, 09:29

WON'T STOP DEBITING ME!!!

I cancelled my membership with Virgin Active in June, my final debit being the 1st of August as I gave them more than 1 month's notice. <br> <br> Since then they debited me on the first of September. I reversed at the bank - only to get calls from there retention team saying that my account is outstanding. I told the agent very clearly that I had cancelled.<br> <br> NOW they debit me again on the 1st of October!! <br> <br> I think this is appalling from a brand of this size, and to be honest it feels like chances are being taken in the hope that I will not notice these debits coming off my account. STOP DEBITING ME and RETURN MY MONEY.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply02 Oct 2015, 14:09
Official
Hello FezK,

I have tried to touch base with you via your mobile phone but only managed to leave a voice message.

Please accept or sincere apology for the inconvenience caused!

I have sent you an email providing feedback on your concern and I await your feedback as I need to confirm whether I can proceed with your refund.

I look forward to your response.

Kindest regards
Robyn