MP
Matthew P
1 reviews | Active since Mar 2013
14 Mar 2016, 17:31
Won't give me a bag
I've been a member of Virgin Active for many years. Cancelled my membership for a year and rejoined. And had to pay 1600 again for vitality. But then I went back to the club I love the most. Alice lane. When I joined last I was told there was no stock of bags so I should wait for stock. It was even a brand new membership. Now I am told I can't have a classic bag. Yet I just signed and am at a classic club. :( I am very bleak that I didn't get a bag. Please call me to sort this out
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Replies (1)
Virgin Active South Africa's replyOfficial
15 Mar 2016, 09:47Hello parker.mat,
On behalf of Virgin Active, please accept my apologies for any frustration.
I have tried to touch base with you via your mobile phone but to no avail.
Please look out for my email - l hope to be in touch with you soon to have this resolved.
Kind Regards,
Tracy-Lee
On behalf of Virgin Active, please accept my apologies for any frustration.
I have tried to touch base with you via your mobile phone but to no avail.
Please look out for my email - l hope to be in touch with you soon to have this resolved.
Kind Regards,
Tracy-Lee
Virgin Active South Africa's reply15 Mar 2016, 09:47
Official
Hello parker.mat,
On behalf of Virgin Active, please accept my apologies for any frustration.
I have tried to touch base with you via your mobile phone but to no avail.
Please look out for my email - l hope to be in touch with you soon to have this resolved.
Kind Regards,
Tracy-Lee
On behalf of Virgin Active, please accept my apologies for any frustration.
I have tried to touch base with you via your mobile phone but to no avail.
Please look out for my email - l hope to be in touch with you soon to have this resolved.
Kind Regards,
Tracy-Lee