Will not assist at all

My husband and I recently went to open an account at Virgin Active, all went well when they took my money for joining fees, after about two weeks when we went back they had suspended my husbands account, saying that he had an unpaid account since 2004. Seriously 2004? they are trying to collect on prescribed debt. After phoning left and right a very rude consultant informed me I should phone a company called MBD. I called the company twice where they advised me they do not have the account and I should call Virgin Active to sort this. I call Virgin Active again who will still not assist saying they cant help I must again call MBD as the account was sold to MBD in 2004. They sold the account to someone else so in fact they do not have anything on him anymore, but still wont assist me. I once again call MBD looking for at least a letter stating the account is closed. MBD being just as useless. Now none of them can help me and they are unwilling to then cancel my contract I have to first pay an cancellation fee. If i cant have my husband gym with me im not joining, they could have told us before that there is an error on my husbands account. No one is even trying to assist us in getting this resolved, they only sending me from pillar to post. I even said that I will be responsible for the account as my husband is on my medical aid and my Vitality. I am more than willing to pay for his and my membership but they would rather lose customers than assist.