Will be easier just to cancel everything

Email sent 5 days ago:

Good day.

I have been dealing directly with Connie from the Montana branch. The last 2 months I have paid more than twice the amount for my daughter's account/card. Please can this be amended? I am currently jobless and cannot keep losing money like this.

It should be for 3 accounts. Mine, my sons 16 and my daughters 12.

Please can this be refunded soon. This query has been going on for 5 weeks now. Standard Bank: Stop Order R359.50 VIRGIN ACTX***7650; from ***. 2021-10-31 Query?***

Standard Bank: Stop Order R175.00 VIRGIN ACT*** 177677; from ***. 2021-11-03 Query?***

Standard Bank: Stop Order R175.00 VIRGIN ACT*** 177796; R359.50 VIRGIN ACTX***7796; from ***. 2021-12-02 Query?***

It was always R359.50. Why am I now paying another R175. Please refund my R350.

Thank you.

*** My card: *** Sons card: *** Daughters: *** + ***

Don't understand why she needs 2 cards. And finding it unbelievable how much effort and follow up I need to make in order to fix your mistake.

Please advise at your soonest as to when this can be fixed or if it will be easier to cancel all accounts instead.

Regards