Why pay joining fee if you don't get a tag/card

I joined virgin active 2 days ago and I did not get a card or tag. I am not happy about this cause whenever you ask virgin active staff about this they tell you they out of stock and don't know when they will get the stock.<br> <br> it seems as if it has being going on for a while now. i have seen a lot of people who joined before me experiencing the same problem. I then ask myself. is it only virgin active in jabulane mall experiencing this? i doubt it. so can u speed this up cause i am really getting annoyed of always waiting for someone to open for me... i might as well cancel my subscription and join another gym