SM
Shaun M

1 reviews | Active since Jul 2015

02 Jul 2015, 20:55

Why is there no way to find out cancelation fees

Good day<br> <br> I have been searching everywhere for how much it would be to cancel my gym membership. <br> <br> I would think that this type of information should be made clear on on the terms and conditions or on the contract or something.. Instead of just saying a reasonable cancellation fee. What constitutes reasonable.? <br> <br> I am a student, the fees I'm paying now for my gym membership are not reasonable according to me, SO what is reasonable.?<br> <br> And why isn't this \Reasonable"allocated a number or a percentage or a maths equation I can work out to get to my cancellation fee"

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Jul 2015, 12:09
Official
Hello Shaun The Girl,

Thank you so much for taking my call today.

We do not put the exact percentage in the contract because we would like to be able to assess every case on its own merits.

Please look out for an email confirming your cancellation.

Kindest regards
Robyn