ET
ETHEL T
1 reviews | Active since Apr 2015
16 Apr 2015, 11:11
why is my account being debited
I have asked Virgin active to freeze my membership account but they still deducting money from my account. When I asked them to freeze my account they said I need to pay R230 of which I did and I later paid R150 in March because they asked me to, I signed some contract on the 4th of Feb so that they can freezing my account and they have been debiting my account since then, why is this happening and I have contacted them on numerous occasion but no one is not willing to help.<br> <br> Ethel Thusi
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Virgin Active South Africa's replyOfficial
16 Apr 2015, 13:23Hello THUSI17,
Thank you for taking my call.
I am happy that we were able to provide you with clarity surrounding your monthly installments and confirmed our freezing policy.
Once again, my apologies for the confusion caused.
Kind regards
Nawaal
Thank you for taking my call.
I am happy that we were able to provide you with clarity surrounding your monthly installments and confirmed our freezing policy.
Once again, my apologies for the confusion caused.
Kind regards
Nawaal
Virgin Active South Africa's reply16 Apr 2015, 13:23
Official
Hello THUSI17,
Thank you for taking my call.
I am happy that we were able to provide you with clarity surrounding your monthly installments and confirmed our freezing policy.
Once again, my apologies for the confusion caused.
Kind regards
Nawaal
Thank you for taking my call.
I am happy that we were able to provide you with clarity surrounding your monthly installments and confirmed our freezing policy.
Once again, my apologies for the confusion caused.
Kind regards
Nawaal