Why is it so difficult to GIVE you my business??

My daughter wants to join and I completed the enquiry form on your website. A week later and I still haven't heard back. So I go to the gym to enquire. The sales consultant had already left for the day (understandable as it was a Sunday afternoon). So I asked her to just give me an indication of the fees. She had no idea!! I don't understand why it is such a secret ? Most places give you pricing immediately but NO you have to call a consultant or they want someone to call you back. No thanks! I eventually managed to get hold of a sales consultant who then gave me all the information I could have received immediately when going there!