Why does Virgin Active not respond!!

I have a Morningside club membership and enquired (both at the Morningside reception desk and via email) about changing it to a regional membership. Both times I was told that it would cost 805 per month however I wanted to know how much it would cost if I am on the Liberty Own your Life membership. The reception told me a sales person (who had to calculate it) would get hold of me the next day - I am still waiting!! I then sent an email to Virgin Active and got a response re the R805 3 days later!!! I enquired further re Own your life and I am still waiting!!! Is it soooooo difficult to get back to customers timeously?<br> <br> Also with regard to posting complaints at the gym - firstly for some elliptical trainers to be maintained and then for the time on all the equipment (treadmills 20 min to 2 hours out and wall clocks up to five minutes difference) to reflect the SAME time as those on the wall AND for the wall clocks to be synchronised to each other. Neither of these have been done and I have not had any acknowledgement from Virgin Active via email regarding the complaint. Really appalling customer service!!