Why do I pay for a service that I can't use?

Good Day

I have recently relocated from Durban to boksburg, I have moved from the Atrium to virgin Active red in boksburg, the Atrium does have a club v and the virgin Active red does not have club V facilities, please tell me why I am still paying for a club V facility when you don't offer the service at my new club? How is it possible for me to use this service if it is not offered at the virgin Active red? I have reported this to the virgin Active call center previously, I had spoken to a lady by the name of Kaylee or Kacey. To date I am still being charged for a service that I'm unable to use. I am requesting for the club v membership fee to be canceled and to be reimbursed the fee for the last 4 months. Should you need to contact me please do so via email on. **********

REGARDS