Why can't you give me my contract after 6 months???

Item: Virgin Active South Africa
Rating: 1
Author: Daryn B

<p> 6 months ago my medical aid moved it's administration from Momemtum to Discovery. Vitality contacted me and conned me into moving from Multiply and Vitality. What a mistake. Since Feb 16, wife and I have had to beg our way into the Centurion club because 6 months later our gym contracts are still not active. I have called Virgin, then Vitality, the Virgin then Vitality and so it goes on and on ....</p>

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Replies (1)

Virgin Active South Africa's replyOfficial

14 Jun 2016, 10:15

We’re the first to admit when things go wrong and need to apologise for giving you the run around.

Thanks for giving me a chance to step in and help. We'll be in touch with you as soon as we have the last bits of information.

Please feel free to give us a shout if you need anything else.

Kind Regards,

Tracy-Lee

Virgin Active South Africa's reply14 Jun 2016, 10:15

Official

We’re the first to admit when things go wrong and need to apologise for giving you the run around.

Thanks for giving me a chance to step in and help. We'll be in touch with you as soon as we have the last bits of information.

Please feel free to give us a shout if you need anything else.

Kind Regards,

Tracy-Lee