WHY ARE YOU STILL DEBITING ME

Item: Virgin Active South Africa
Rating: 2
Author: Lerato M

Last year March I signed up for a 1 year (12months) gym contract with virgin active and was paying R389 till February 2015. However in March 2015 I noticed Virgin Active debited me R420. And after numerous occasions of contacting their ever busy contact centre with no resolution I have no other choice but to write, with hopes that someone will contact me to resolve this problem because I want my money back & I want my contract with Virgin Active SA to be cancelled.

Helpful (0)

Replies (1)

Virgin Active South Africa's replyOfficial

07 May 2015, 15:47

Hello Giselle91,

I have tried to touch base with you today via your mobile phone but only managed to leave voice messages.

On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.

Please look out for my email providing you with feedback.

Please feel free to contact me directly should you require any further assistance.

Kindest regards
Robyn

Virgin Active South Africa's reply07 May 2015, 15:47

Official