Why are these CSA's so angry all the time

I don't know why these agents are so rude, I missed a call from the collections office and decided to return it, I spoke with *Nandipha Sibini* who informed me that I owe R60.00 because my club was changed, I then informed her that I made no changes and that they needed to correct the error she then said that they would charge me R250 if she corrected it in what world does this make sense??? where I'd have to pay for their administrative error.

after losing confidence in her ability to assist me I asked for a manager and she outright refused to assist me and became very aggressive and then dropped the phone in my ear.

How does this align with treating customers fairly how is this acceptable customer service?

I fail to understand why most of you agents are so arrogant, combative, and outright RUDE!!!

This needs to change, my membership is coming up for review soon and I really don't think I'll renew with a company that doesnt value their customers and treats them the way you do.