1 reviews | Active since Apr 2012
Why am I being over charged?
Good day,<br> <br> I joined Virgin Active in July. Elizabeth had told me that they are running a special where joining fee was R700 for Vitality clients after which the installment will be R120 per month. Furthermore she said the 1st month was free. I told her that I don't have that kind of money and I will return at the end of the month when I have money. She then said that there was another option where I do not have to pay joining fee if I don't activate vitality then I pay R595 the first time after which she will activate vitality so that going forward I only pay R120. I asked her if I will need to pay joining fee when she moves me across to vitality and with a straight face she said NO. A week later I was charged R595 but the first moth was supposed to be free. After querying it it was then reversed and I was only charged R595 end on Aug. I wasurprised when I was charged R595 again end of Sep as Elizabeth had said it will be R120. I called her, went to the gym in person, left messages for her to no avail. Until I eventually got hold of her and she admitted that it was her mistake for not explaining to me thoroughly. I want this contract cancelled. I do not do business like this at all
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our apology for the inconvenience caused.
As discussed, your concern has been address with the Club General Manager, Paul, and we will have feedback for you shortly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our apology for the inconvenience caused.
As discussed, your concern has been address with the Club General Manager, Paul, and we will have feedback for you shortly.
Kindest regards
Robyn
