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Onalenna L

1 reviews | Active since Apr 2015

01 May 2015, 13:49

WHY AM I BEING CHARGED EXACTLY

Sometime in February I was approached by one of virgin active's sales person to join the gym. I told him that I want to join but not now as I have a very busy schedule and wont have time to go the gym anytime soon. He said that I can join and then freeze it immediately then if I decide to go to the gym then I will start paying. To my surprise I was debited the full monthly installment which is R290. But is wasn't our agreement. what I need to know is that why exactly am I paying for something I am not using. Does it mean that I can pay for the whole year without even going. Is it about Virgin Active alone benefiting and not the customer.<br> <br> Does Virgin active not have a pay as u go for some people who cannot go to the gym everyday. if this is the case then definitely its a robbing case. One should be charged for the services used and not for just being a member. And Sales people should please explain everything to people and not concentrate on recruiting a lot of people who at the end of the day wont be happy.<br> <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 May 2015, 16:15
Official
Hello lobelooa,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the frustrations caused.

I am terribly sorry that this has caused you so much confusion. The contract has now been cancelled and we look forward to you rejoining in the next few months :)

Kindest regards
Robyn