whilst denied access, Virgin Active wants me to pay for their facilities twice

around 2012-15 I was denied access to the gym but they continued with debit for the months I could not access the gym. when I complained about it they became arrogant, abusive and bullying then I cancelled membership. When I wanted to re-join, they asked me to pay half of the arrears which I did and paid religiously until today. in Jan I changed my ordinary membership to vitality. I cancelled the ordinary membership in which i had a credit of R830 as payment for feb and paid once off vitality membership which is close to R1000 and I was covered for Feb. I then reversed the R830 for ordinary membership. I used my vitality at least twice before I was told that I have been blocked from using the gym reason being I am on arrears. the amount that I had settled between 2012-15 has now resurfaced to the vitality membership. I missed 3 weeks of training and I have gained I lot of weight and my stress levels have risen. I have spoken to Babalwa, Gets, David, Andy and lots others from Virgin Active head office in the past two weeks. They promise to talk to the gym staff, call me back, email me but I have not heard from them. The tendency of blocking the member from entering the gym before contacting him is abusive and bullying and can only be associated with the old apartheid way of operation which do not have a place in the country ruled by the spirit of Ubuntu. It shows that we are still taken guilty until we prove ourselves innocent. We are trying to move on as people in new South Africa but things like these give us some taste that our parents had to forcefully made to swallow, before 1994.