lM
lotty M

1 reviews | Active since Jan 2013

14 Jun 2015, 10:24

Where should I go for my lesons now????

on suterday 13 June 2015 and 14 June respectively I went to Virgin Active wonder park. I am not a member at wonder park but a member in Sunnyside and Tramshed. I was assisted by a lady who told me that I am not to use wonderpark but tramshed I told her that I am a member at sunnyside and because the showers are not working sunny park members are supposed to use any virgin active with exception to classic clubs. The lady then said she will call the Sunnypark manager. On Sunday when I came to gym she rudely said I am not supposed to use wonderpark but she will however grant me access. My surprise is I pay for virgin active sunny park so where I am suppose to attend my swimming lesson while sunnypark ? I joined sunnypark because I have a junkie crew if my crew is going to wonderpark where am i supposed to go? I will appreciate it if I get clarity on this matter if needs be an apology and way forward while sunnypark 's showers are still being fixed.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply15 Jun 2015, 15:42
Official
Hello lottymathabatha,

Thank you so much for taking my call today Lotty.

As per our telephonic conversation today, we have updated your profile to the reciprocity listing for he Sunnypark club and this means that you will be able to gain access to Wonderpark as of tomorrow up until the shower repairs are done.

We are terribly sorry for the inconvenience this has caused to you.

I trust all is now in order.

Kind regards
Robyn