When will you get it right???

When i froze the membership you did not freeze it, so for the past two weeks I've been regularly (10 visits). Today i visited the Waterfall branch only to be turned away because according your system i froze my membership yesterday. Now common sense would tell the staff that if i froze my membership yesterday would i have visited the club today. They could've allowed be to train. It's called service... Before you froze my membership couldn't you have looked at my visits and maybe extend a courtesy call to confirm.. it's called service.. Even a courtesy please call me.. Since when do you freeze mid month??