1 reviews | Active since Aug 2011
When will the theft stop at virgin active kenilwor
I am a really disgusted in the lack of security at virgin active.. I was a previous member of virgin active 2 years ago but cancelled my contract because of theft, they had broken into my locker and ****** my cellphone, until today I have not heard any follow up from the gym...besides that I decided 5 days ago I would give the gym another chance because of convenience of where they are situated, so I opened up a new contract on the 16 July 2015, 5 days after opening up a new membership the same thing happened , today I went for a training session, locked my goods up and went for the session, upon returning to the changing rooms I came to find that my locker had been opened and lock removed the door was even open, I checked my bag immediately my wallet had been ******, R1000 cash money license cards everything gone! When I notify the staff I had to fill in form, this is the second time this happens is virgin active not going to do anything about this theft ?am I not going to be compensated for this inconvenience ? All they said is they'll get back to me as they will look further into this...yeah right ,let's see, I am still waiting to hear about the first theft 2 years ago,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the unfortunate encounter.
Your concerns have been raised with the club manager and it has been logged on our risk management site.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the unfortunate encounter.
Your concerns have been raised with the club manager and it has been logged on our risk management site.
Kindest regards
Robyn
