When will my refund be finalised?!

After following up numerous times with Dumisani from Virgin Active Centurion on the processing of my refund, no feedback has been provided.<br> <br> On 26 Aug 2015, I opened up a gym contract on behalf of my husband. Due to their lack of service, I cancelled the contract on the very day and provided Dumisani and Ntsako Maluleke my cancellation letter. On 28 Aug 2015, I sent Dumisani a copy of my bank statement. He responded and requested that I provide him with a statement that reflects the transaction going off my account.<br> <br> I sent him the required on 01 Sept 2015. To date no feedback has been provided. I've received feedback only when I requested it on 07 Sept 2015. The last feedback request was sent on 17 Sept 2015 and to date no feedback has been provided.<br> <br> Had I not allowed VA Centurion to write business on behalf of VA Balfour Park , I would not be in this predicament. My husband was supposed to have joined the gym already with VA Balfour Park however when I saw the VA Centurion staff at Momentum, they told me that they could write the business for Balfour Park I allowed them to. The month has already ended with no gym membership, no refund and no feedback.<br> <br> Utterly disappointed.<br>