What has happened to your customer service

I have been going to Boksburg K90 since it opened. This morning i take my girls to gym. Decided to change bags so we could shower. In doing this i forgot our cards. The staff member has been there since it opened. She knows my family. Needless to say no entry today because I don't have my girls gym card. Since this happened before they could see my girls profile under my name. Well not today. The staff member insisted for my girls id number. Which I don't keep on me. I told her I only have mine. That was not good enough. She still asked don't you keep it on you. I asked her if she keeps her children's id on her. She then walked off and left another person in reception! I then phoned head office hoping they could assist. Instead guess what the caller did. Kept me on the phone for hold for 10 mins abd put my call back to k90 gym. This is the service you get. Two weeks ago at 16.15 i book two spinning bikes. Tell the guy it's for me and my older daughter, pointing that we are on the treadmills. He gives the bikes to someone else. I am sick of the way you run the gym! This is not customer service.