What are we paying for???????

<p>For months now, the debit order for my gym fees have been successfully deducted from my bank account. But each time I want to go the gym, I am denied access because the system shows that I haven't paid. I've shown the managers at Eco Park my bank statements as proof of the debit order, but they still won't allow me to enter the gym??? This is absolutely absurd!!!! We expect more from Virgin Active!! Please sort this **** out or refund my money!!!!!!!! </p>