WHAT A ******* - NO LOYALTY TO THEIR MEMBERS

<p>On 14/11 I phoned the call centre to say that I want to change from Classic to National membership. I was told that this would be effectively immediately. I said that I want the full use of the R808 pm charge. I was told to phone back on 01/12 to request the change and they would then need to refund me the difference for December. Thiswould be less a R190 fee to downgrade membership. I complained and was put through to Thuli who being rude addressed me by my surname. No Mr. She said that this was part of the contract i signed so I asked for a copy of it which she promised to email to me straight away. Eight days later still no contract. I received an email from them to rate my call experience and stated that no contract received and why should I pay to downgrade. Silence from them. I have been a member since they started in SA and now they want to charge me for this while they are offering free one month memberships to new applicants. Obviously they don't give a damn about their current members.</p>