What a horrible place to deal with

I have made a number of claims of misrepresentations by the person who signed me up at VA, including that I would not pay for my children over 7 years and that I would receive a branded gym bag when it became available Ironically these claims were never denied and I was merely told to resign through Momentum if I did not like what happened. I might add that I complained that my kids were too small to use all but one piece of equipment in the gym and that the charge was thus unreasonable. I was just told that my \perceived views"were noted. I then contacted Momentum who advised me that I could not cancel the contracts for the children as they were on VA contracts. Lo and behold VA is now running direct debit orders for the children on my account. in other words not only do I pay for them I pay more for them than I would have through Momentum. It is really horrible to deal with VA."""