1 reviews | Active since Nov 2015
What a big con!!!
This morning I spent 2 hours at VIRGIN active to sign up. I left in tears. We called before we went to see exactly what we would need to pay today. We drove 20kms specifically to Bryanston as I really felt the sales guys knew their stuff. Well 1st of all the monthly amount given me to today was different to just 2 weeks ago. I couldn't afford to activate our momentum membership today so I was advised we could do the public membership and switch to Momentum by the end of the month. This seemed good to me. I could afford this. By the time I ended up leaving after me asking questions it turns out doing it this way would have not have saved me any money but in fact cost me more. 3 x R150 today for myself, my husband and my child and then to switch to momentun R140 x 3, plus R100 momentum activation plus the monthly fee plus extra for my daughter. It was just plus plus plus. It is so frustrating that every little thing costs extra. From going in there thinking it would cost R140 to join plus R252 a month it costing hundreds more than that!!! The frustration and humiliation from leaving in tears is not worth a gym membership. Now to refund me is more time and money!!!
Thank you for taking the time to chat to me earlier.
On behalf of Virgin Active, please accept our apologies for the service receive.
I have raised this with the Club Manager, David who will investigate and address the matter.
We're sorry that you've decided you will not be joining up with Virgin Active and will be requesting a refund for the joining fee.
Kind Regards,
Tracy-Lee
Thank you for taking the time to chat to me earlier.
On behalf of Virgin Active, please accept our apologies for the service receive.
I have raised this with the Club Manager, David who will investigate and address the matter.
We're sorry that you've decided you will not be joining up with Virgin Active and will be requesting a refund for the joining fee.
Kind Regards,
Tracy-Lee
