What a bad service 🫩 I’m sitting here questioning myself why did I sign up with you guyd

Virgin active in Greenacres Port Elizabeth I signed up with them, I later realised that the date was inconveniencing me, I went back and asked to change the account details and the bank. Which went smooth. Only for them not to bother changing the account details and I was charged R160 for a returned debit order.

I went back, I wasn’t even mad, I asked them not to forget, I’m telling you that lady did not bother changing the date, there is money on the other account that I asked them to deduct from in January already

I’m charged again another R160 Which department must I escalate this to?? I am fed up cz u strongly believe if I was someone else, none of this was going to happen and they must tell us if they’re serving or render great service to their friends only and the people they don’t know shall just go sign up somewhere

I just need the department where I can escalate this to