Welkom Virgin Active

Virgin Active Welkom is probably one of the worst maintained gymnasiums in the country.

I am on a national Virgin Active membership due to my work that requires frequent travel to and from Welkom (Free-State). The R1200 amount I pay each month however does not justify the poor service and ill maintained equipment of the gymnasiums that are available to me. I visit the Welkom Virgin Active a minimum of 4 times per week on which I have to wait in a long line to be able to enter the gym due to Covid-19 regulations. I have no problem in complying with regulations, but I do not understand the reason behind a maximum capacity number if the Staff do not enforce the rule of wiping down equipment after it has been used.

Regarding the maintenance of equipment... there is none to speak off. I frequently use the Wattbikes which there are three of in Welkom Virgin Active. Each one of the bikes do not have a functioning magneto. I have asked multiple times for the Staff to fix the bikes or send the bikes for repairs. Unfortunately, this has not been done for the past 6 months. I decided to write this review after one of the adjusting levers broke that adjust the seat height. I do not know how long the lever has been broken but I informed the Staff 48 hours ago of the problem, which have gone unanswered.

Another problem that arose with my complaint is the fact that no Welkom Virgin Active staff member had company clothing on. Three of the staff members that approached me all had personal training clothing on. The 2 gentleman that was supposedly there to assist were more worried about getting back to their own training then helping a customer. I do not know the company policy for staff members training at the gym but I can't believe that everyone can train at the same time leaving one person attending the front desk.

Another issue that I have is that the squash court is being used for cardio training. The squash court is not there for weights and various other training equipment. I have logged multiple complaints that they are damaging the court. Unfortunately, the staff do not care about this and some personal trainers even uses the court as a training enclosure for their customers.