Watersone Village VA terrible

I have been a virgin active member for a while now and have recently got a medical aid, I then went to VA Waterstone Village to link my membership with my medical aid in June 2021. The consultant at VA assisted me and completed all the documents, he aslo provided me with a new VA card.

My membership then went from R610 pm to +/-R400. I thought everything was handled and done, but my card did not work when I went to the gym I had to sign in everytime.

1st of July came and my debit order suddently went off as R720. I then immediately contacted the call centre and they advised me their systems were off and I need to send an email with my bank statement. I waited for a free bank statement on FNB because I was not going to pay more for a bank statement. I then emailed the email address they gave me and it has now been 4 days and still no response, i then managed to get through to a consultant after waiting on the phone forever.

I then questioned my membership debit order that went off more and was supposed to go off a lot less. The consultant then advised me that I need to go back to the club and talk to thw consultant who linked my medical aid to my membership as he could not see anything of a medical aid on my profile. I then went to Waterstone VA and spoke to the consultant who assisted me the first time. They did not know how that could have happened and advised me they would escalate the matter to a higher placed person. I am still waiting for a call as they promised me they would call me back on Wednesday. They also advised that your membership jumps from 610 to 720 when you turn 21, I however only turn 21 the end of October.

The consultant then apologised and said that he only completes the forms and then gives the forms to other people to capture and he suspects they never captured it, but I feel it was his responsibility to ensure everything gets captured.

I am really upset about this as this is honeslty terrible customer services