Water cold, bad service

The water at Virgin Active Kenilworth, Cape Town was ice cold this morning. Had this been the first time then I would not be writing this. It's not even that the water was cold because I can understand there may have been a technical issue but it's the fact that there was no notification from Virgin, not even a sign at the front desk or entrance to say that the water is cold. We could have gone elsewhere. The reception is FOH and the fact that they knew that there was an issue and didn't let us know when we entered is just bad customer service. I expect more from Virgin because premium memberships are not cheap. This is unacceptable. The staff need to learn to communicate to the members. 'I don't know' does not suffice. While waititng for the MOD, another member walked in and asked me what the issue was an I told her that the water was cold. So after I had complained about it, they still could not tell the members that the water was cold? And she said the same thing, why don't they tell us?? It is 8am, there are people who need to get to work. On my way out I turned around again to receive the stare of death from the MOD. The audacity of me to complain. Unacceptable.