LD
Lindy D
1 reviews | Active since Mar 2009
13 Sept 2015, 15:58
Wasting my time
friday morning I arrived for a class at 7am only to find there's no instructor so no class. I check my app today and was planning to go to the yoga class at 4:30 as states on the timetable, when my friend checks online and it says no classes today. So I call and the lady at reception says she can't help me as the class manager isn't there but she suggests I don't come. What is the point of having staff and an app of you don't inform people in advance. This is a waste of my time and money. Get your act together or I'm changing gyms
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Replies (1)
Virgin Active South Africa's replyOfficial
14 Sept 2015, 13:10Hello DallL,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
Your concerns have been escalated to the management team and will be addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
Your concerns have been escalated to the management team and will be addressed internally.
Kindest regards
Robyn
Virgin Active South Africa's reply14 Sept 2015, 13:10
Official
Hello DallL,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
Your concerns have been escalated to the management team and will be addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
Your concerns have been escalated to the management team and will be addressed internally.
Kindest regards
Robyn