Warning! Read before you take out a membership with Virgin Active SA

Virgin Active is ****ming me! Do NOT make the mistake of joining this gym

I took out a 1yr family membership in 2022, with VA Overport -Durban. Membership was for my husband, myself and 2 kids. From day 1 it has been a nightmare. The gym would not give access to my kids, stating problems with cards...then stating a problem with banking and endless responses of yes we will get back to you. I spoke to endless staff and a completely a *********** Sales manager who gave me excuses of being busy with "private family matters" and promises of getting back to me. He never did.

The gym continued to deduct my account - WITH VARYING AMOUNTS monthly, ranging from R400 to R1000 pm. They could not even get the correct monthly fees right.

1 yr later and a full year of trying to get some sort of response from the branch, my kids were never given access and I was still being charged.

I chose to close my "family" membership. I called the HO (from the branch) stating my desires. I also filled in a cancellation form in November 2023, stating that as the responsible party for payment, I am cacelling my membership immediately and will not be continuing. I was assured the membership was called. December 2023 - was once again debited, January 2024 - yup you guessed it, debited once again. February 2024, tried again but I managed to block this payment.

Today I get phone call from the call centre claiming that I owe them unpaid fees! Reasoning, yes I cancelled MY membership, but I did not cancel my husband's membership??? Really VA? What part of family membership cancellation did you not understand? I am the person who took out the membership, I have been paying the account and now they claim that I did not cancel my husbands membership.

Virgin Active is appalling and their level of thievery is shocking. People if you want to join a gym rather join a smaller gym. DONT EVER TRUST THIS GYM WITH YOUR MONEY!