LM
Laurent M
1 reviews | Active since Oct 2014
10 Feb 2015, 16:38
Wallet ******!!
Someone broke into my locker at Virgin active despite a lock. Manager onsite could not do anything while I reported personnel working around it when I went down to the gym. <br> Internal investigation was way too long to have a change to find it, Telephonic feedback few days after but no action from Virgin Active or their contractor. Reported to the police with no more luck.<br> I will not use the change room again and I'm good to go buy a new wallet!<br> A disappointed customer.
Helpful (0)
Replies (1)0
Replies (1)Virgin Active South Africa's replyOfficial
10 Feb 2015, 16:51Hello WR***NER,
Thank you so much for taking my call today.
on behalf of Virgin Active I would like to apologise for the experience you have encountered at our Sandton club.
As discussed, I will address your concerns with senior management and we will provide feedback to you shortly.
Kindest regards
Robyn
Thank you so much for taking my call today.
on behalf of Virgin Active I would like to apologise for the experience you have encountered at our Sandton club.
As discussed, I will address your concerns with senior management and we will provide feedback to you shortly.
Kindest regards
Robyn
Virgin Active South Africa's reply10 Feb 2015, 16:51
Official
Hello WR***NER,
Thank you so much for taking my call today.
on behalf of Virgin Active I would like to apologise for the experience you have encountered at our Sandton club.
As discussed, I will address your concerns with senior management and we will provide feedback to you shortly.
Kindest regards
Robyn
Thank you so much for taking my call today.
on behalf of Virgin Active I would like to apologise for the experience you have encountered at our Sandton club.
As discussed, I will address your concerns with senior management and we will provide feedback to you shortly.
Kindest regards
Robyn
