LM
Laurent M

1 reviews | Active since Oct 2014

10 Feb 2015, 16:38

Wallet ******!!

Someone broke into my locker at Virgin active despite a lock. Manager onsite could not do anything while I reported personnel working around it when I went down to the gym. <br> Internal investigation was way too long to have a change to find it, Telephonic feedback few days after but no action from Virgin Active or their contractor. Reported to the police with no more luck.<br> I will not use the change room again and I'm good to go buy a new wallet!<br> A disappointed customer.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply10 Feb 2015, 16:51
Official
Hello WR***NER,

Thank you so much for taking my call today.

on behalf of Virgin Active I would like to apologise for the experience you have encountered at our Sandton club.

As discussed, I will address your concerns with senior management and we will provide feedback to you shortly.

Kindest regards
Robyn