KI
Kennedy I

1 reviews | Active since Aug 2015

14 Aug 2015, 14:17

Vodacom Midrand refused to cancel my wife' account

Vodacom Midrand wants me to pay heavy penalty fee to cancel my wife' account. At the time we sign the contract we told them that wife will be leaving South Africa in three months time, and the sales person deceived us to sign that cancelation will not attract any charge.<br> <br> Now my wife is moving to Canada for a program and when i called Virgin Active HQ, they asked me to call the club, and when I call the club, the General Manager asked me to call HQ. We have been going back and forth and back and forth with this request.<br> <br> I want something to be done about this. If i willingly signed the contract it will be a different issue, not when the sales person deliberately withheld information to lure me into the contract.<br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply14 Aug 2015, 15:52
Official
Hello kenifeh,

Thank you so much for taking my call today.

I am terribly sorry for any inconvenience caused during this time.

We have received the requested documents and we will provide you with feedback soonest.

Kindest regards
Robyn