Vitality Status

For some reason my Vitality was discontinued from December 2021 note I’m still very much an active member and I was debited to the full premium . No one could advise me why my Vitality was discontinued but trying to sort this out with Virgin Active seems to be like climbing mount Everest, I went into the club and had a whole new membership opened. I then called the call center and spoke with Kyle, who told me he would reach out to vitality for confirmation and would call me back once re-instated. I’m still waiting for him to call back. I then called the call center again on Monday morning , the accounts department told me it was active however I would have to speak to customer service, I was then transferred to Abigale , Abigale told me “ she would reach out to vitality for confirmation and would call me back once re-instated” ….. This is what Kyle told me days earlier….. I told her Kyle told me this already days earlier and was then placed on hold for 30minutes the call even disconnected . This simple issue is still not resolved. Virgin Active please let me know how you intend to sort this out?