Virging Active - Why no email communication option?

I love going to your gym in Durbanville. I however had major surgery and cannot make use of the gym for at least a year. I cancelled the membership t the end of June on the app. I now get emails about an over due account. Your web page only have a telephone number and no email address to communicate with Virging Active. In this age where call recordings "get lost" I wonder why client's cannot email you?