VIRGING ACTIVE IS USELESS

Few months ago, VA said I was in arrears with payment, R750. I phoned head office and my wife spoke to Porscha. She said I owe R375. The next month, a double amount was deducted from my bank, on the 3rd of July and on the 29th of July. I have a debit order date for 20th, No one gave permission for debit order on 3rd. I took it as payment for my debt. The in August I was banned from the gym due to arrears of R750. I told them, Porscha said ony R350, and Anton, the club manager told me Im lying. I tried for more than three weeks now to get the matter resolved, as I will not pay R750, but I will pay R375. I told VA to get the voice recording of the call that my wife spoke to Porsche. They rep**** that they did get hold of the call recording. On my request to make it available to me, they ignored me. I asked about 15 times in the last 3 weeks for a copy of the recording, and they just ignore me. Why? Because they heard that i was right from the beginning. yesterday, 23 August, my spoke to lady at Collections, and she told my wife that I only owe R374 and she sent me a statement, confirming that I owe R374. I am willing to pay my arrears, but I want a refund for the three weeks that I could not train in August, although I paid for August.