VIRGING ACTIVE BAD MANAGERS

<p> I HAVE TO SAY THE TREATMENT I RECIVED FROM VIRGIN ACTIVE CONTASTIA WAS APPALING AND DISGUSTING AND DEGARDING, BECAUSE OF A R76.00. WHEN I SAW THE SPECIAL ON FACEBOOK ABOUT THE R500 GIVE BACK, I DECIDED TO DO AN APPLICATION FOR MY WIFE. AFETR FILLING IN MY DETAILS ON THE ONLINE APPLICATION, 3 DAY LATER I RECEIVED A CALL FROM A VIGING ACTIVE AGENT FROM CAPE TOWN, AND I TOLD HIM THAT I WOULD LIKE APPLY FOR A MEMBERSHIP FOR MY WIFE, MY 2 DAUGHTERS AND I ARE ALREADY MEMBERS, THE GUY SAID FINE WE HELP WITH THE ENROLLMENT PROCESS, AND HE TOLD I MUST R1800 JOINING FEE BECAUSE AIM DOING VIA VITALITY AND SAID CAN YOU PLEASE FORWARD ME THE CONTRACT AND I WILL PAY THE REQUIRED MONEY MONTH END, I COULD SENSE THAT THE AGENT WAS A BIT DISSAPOINTED ABOU THE FACT THAT I COULD NOT PAY RIGHT AWAY, AND HE PROMISED TO EMAIL ME THE CONTRACT, WHICH HE NEVER DID. I HAVE BBEN WITH VIGING ACTIVE BELLAIRS SINCE 2015 AND I MOVED MY MEMBERSHIP OVER TO CONSTANTIA AND NEVER DURING THIS WHOLE TIME DID ANYONE MENTION TO ME THAT MY WIFE ACCOUNT IS IN ARREARS OF R76 ALTHOUGHT VIRGING ACTIVE WAS DEBITING MY ACCOUNT FOR MY FAMILY MEMBERSHIPS. IN 2012 MY WE CANCELLED OUR MEMBERSHIP AT THE NORTHGATE BRANCH. IN 2015 RESCRIBED FOR AND MY DAUGHTERS ONLY AT BELLAIRS, EVEN DURING THIS TIME I WAS TOLD ABOUT THE R76 THAT MY WIFE WAS OWING. YESTURDAY WHILE THE SALES AGENT WAS BUSY RE ACTIVIATING MY WIFES ACCOUNT, HE CAME ACROSS THE R76 AND I TOLD HIM I DON’T KNOW ANYTHING ABOUT THAT, AND THAT HE MUST WRITE OF THE R76 AS THIS WAS NOT MY FAULT AND HE ALSO TOLD ME THAT THE R76 IS FROM 2012, THAT MEANS THIS DEBT IS MORE THAT 3 YEARS OLD IT SHOULD HAVE SUBSCRIBED AS I WAS NEVER INFORMED ABOU THIS DEBT. THE SALES AGENT WENT TO GO SPEAK TO THE MANAGER ABOU THIS, AND HE RUFUSED TO WRITEIT OFF, AND HE REFUSED TO SEE ME, UNTIL I WALKE UP TO HIM TO CONFRONT HIM ABOU THIS, AND HIS NAME IS PAUL. THE SALES AGENT TRY TO STOP FROM SPEAKING TO HIM, CLEARLY THEY ARE SCARED OF THE MANAGER, BECAUSE THE MANAGER WAS WILLING TO PAY ME BACK MY R1800 BECAUSE HE IS TO ARROGANT TO WRITE OF R76 RAND, OR IS THIS ANOTHER WAY OF KEEPING OUT PEOPLE OF CLOUR TO JOIN THE GYM. THAN THE MANGER STARTED TO INVESTIGATE THE R76 MATTER AND TOLD THAT THE R76 IS FOR SOMETIME IN 2014, BUT MY WIFE DID NOT BELONG TO ANY GYM IN 2014, AND I TOLD HIM ABOUT ALL THE INTERACTIONS I HAVE HAD WITH VIRGING ACTIVE AND DURINGALL THESE INTERACTIONS NOBODY MADE ANY MENTION OF THE R76 AND HE WAS WILLING TO CANCEL A12 MONTH CONTRACT FOR R76, AND THAT WAS GOING TO COST THE SALES AGENT A SALE. THE MANAGERS CONDUCT WAS APPOLING DEGRADING TO ME, I HAD TO CONFRONT HIM IN ORDER TO WRITE OFF THE R76, I WAS TO BLACK FOR HIM TO COME TO ME OR CALL ME TO HIS OOFICE TO SOLVE MY ISSUE. THIS IS DISGUSTING AND DEGRADING FOR INSTITUTION TO HAVE MANAGERS THAT TREAT PEOPLE LIKE THIS. I MEAN PAY A MONTHLY SUBSRCRIPTION TO GO TO THE GYM AND TO GET THIS KIND OFN TREATMENT IS **** AND DISGUSTING. </p>