1 reviews | Active since Jul 2016

15 Jul 2016, 07:38

#VirginActiveContract****

<p>With the move to everything being on a month to month payment system why does VirginActive force you to sign a 2 year contract to get a discounted rate? And more importantly how do they get away with charging you a 40% buy-out option from a contract? I can understand that if you get a cellphone with your contract then you are expected to cover that cost but where is VirginActive loosing anything? The fact that you have to pay for future access to their facilities (that you do not want anymore) is straight up *****!!!!!!!<br /><br /> Also how is it that the same month can cost different amounts for different people? On a month to month its nearly 3x the amount? And then there is the 'Partner'/medical aid benifits -again you have to have the luxury of being part of a medical aid to benifit -I guess being elitist is part of VirginActive's ethos. This whole system is a laugh and its sad that humans actually allow this type of behaviour from these institutions -I do feel for all of them.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply15 Jul 2016, 11:30
Official

Hi Adrian, thanks you so much for taking my call and for the feedback provided. Your suggestions will be forwarded to the business. Best regards Robyn