Virgin Unactive

After having to cancel my account as I could no longer afford it Virgin Active slapped me with an account of over R3500 which I said I couldnt pay and then handed me over to some ************ bunch of lawyers who have no idea how to communicate with their clients. This is the letter they sent me.

2019/06/20

MR SINGER

THE SIR FRANES GREENPOINT 34 HIGH LEVEL ROAD 8005

Dear SINGER

URGENT REQUEST FOR PAYMENT

Over the past months, you have used services of our client Virgin Active . We hope you have enjoyed their services. Unfortunately, you have missed your payments for those services to date. What went wrong? Virgin Active has tried to contact you to settle those payments, but was unsuccessful. This is why Virgin Active has hired us, Shapiro Shaik Defries & Associates to assist you in making the payments. Fortunately, many of the clients we contact settle their accounts right away or contact us to make a payment plan.

There is a total unpaid amount of R 867,76 on your Virgin Active account, which needs to be paid within seven (7) days of receipt of this notice. We urge you to make this payment right now, so you don’t forget about it later.

Are you not able to pay the whole amount right away? No problem, just call us at *** from Monday to Friday between 07h30 and 18h00, and on Saturdays between 07h30 and 13h00 to arrange a payment plan. If you do not pay or contact us within the next seven days. We strongly urge you to pay as soon as possible.

We have made it very easy for you to pay!

Super simple payment options:

We’re all about making the settling of your account easy so you can carry on with your life without any unnecessary stress and phone calls. That’s why we’re giving you so many payment methods to choose from, saving you time and money. Have a look at our convenient pay points below and choose the one that best suits you.

PAYMENT CAN BE MADE AT ANY ONE OF THE PAY-POINTS DETAILED

1. Have a bank account? You qualify for debit order. You can pay your account by setting up a debit order and enjoy the convenience of settling your account without lifting a finger. Just contact our call center on *** to set this up for free. Most of customers like using debit orders because they save them time and money from missed payments.

2. Direct Deposit into the bank account as reflected below:

Trust Account Name: Virgin Active Trust

Account No: ***

Bank Name: FNB

Branch Code: 250655

Reference: ***

The current status of your account is as follows: Fees: R 676,75 Interest: R 0,00 Total amount paid: R 2 814,15 Current balance outstanding: R 867,76