Virgin tygervally nightmare and *******

I recently joined Virgin Active on a the 8 October 2019 "promotin" at Virgin Active Tygervally and the consultants name is Joshua Dominick . my experience has been a nightmare since the day that I have joined and was embarrassed from the first day and for the complete month of October and until November I have been in arrears from day 1 so everytime I entered the gym I would be asked if I could stand and wait nicely to the side and Joshua would be called over the microphone to come and help me he would then override the system so that I could enter for what reason I do not know seeing as I have just joined the gym I was told I am on some differed payment due to the "Promotion". so the whole of October I was asked evertime there was someone new working at the front desk to wait on the side and felt embarrassed.

As myself and my wife joined together. "her ex husband had a gym membership somewhat 10+years ago she was on his membership I had to pay {HIS} arrears for my wife to join which I did not mind but when the consultant called the call centre and they called me MR............ I was seriously offend for this I was told the manger who till today hasn't contacted me will however reply and I would be granted a "virgin active bag for the mistake which has still not happened the bag or the call.

so for the new month of November my wifes payment goes off and mine does not I again am embraced by standing on the side as they call "JOSH" apparently in November they having some payment issues but I should wait till the 5th if the debt doesn't happen then I must pay at the speed point which by the 5 November I do before I make this payment I ask JOSH I and not going to be debated again

{as I know of another client that is having the same issues with Virgin Tygervally head office and to know help} He reassures me that no I won't and I make this payment of R450.00 and this morning to me being furious and frustrated I have been debited 13 November 2019 with another R225,00 for what this is GOD alone knows.

So in conclusion Virgin active is a lawless business that makes and do with people or there clients as they wish has no management these sales consultants lies and tell people what they want to and there is no recourse management doesn't care so does there head office