Virgin Point pathetic service

Summary of timeline and events to date (22 Jan 2018) regarding the purchase of my booster pack

Wednesday 13/12/2017 Bought booster pack – to be contacted within 24 hours by the personal trainer. Sunday 17/12/2017 First response from the personal trainer - Cameryn (no apology or acknowledgement of the fact that he was several days late) 1. Told me he would forward the measurements recorded so that I would have a personal record of them – never done 2. Told me he would provide a meal plan guide – never done Thursday 21/12/2017 Told me we could train on Monday 25/12/2017 (both not realising the gym would be closed at the time) but that he would confirm a time later. Monday 08/01/2018 No contact at all until receiving a whatsapp on this date, which I have since ignored as I was already angry by this time. I tried on 2 occasions (did not make note of dates) to speak to Samantha (the staff member who assisted me in the beginning) but was left waiting each time without seeing her. When asking to speak to the manager on 09/01/2018 I was told the manager was too busy to help me! Thursday 18/01/2018 Asked again to speak to management. Was assisted by Ricky who assured me the matter would be resolved, if not immediately, then the next day at the latest. Monday 22/01/2018 Still no feedback whatsoever!